One-on-One Coaching Terms and Condition
Full payment is due up front in order to schedule the appointment. Payment is accepted via PayPal or credit card for your selected services. Note that our $99 consulting session is only available to first time customer and is a 50 minute session. All invoices are rendered, and to be paid, in United States Dollars.
Coaching session time frames vary depending on which product you are purchasing. Sessions typically range from 30 minutes to two hours. Note the duration of your session when booking.
As a general rule, consulting sessions can be scheduled between the hours of 10:00 am and 5:00 pm CST, Monday-Thursday based on mutual availability. If you do not find an available time on the scheduling calendar that works for you, please contact us to coordinate.
Sessions are intended for one client, or an intimate client team. Please indicate how many people will be on the call when booking. Sessions are open in structure, interactive, and designed to answer your specific Evernote questions and/or workflow challenges.
Channel and Technology Requirements
All personal coaching sessions are conducted via Google Hangouts on Air, Skype, or Join.me unless you have specifically purchased an in person 2 hour appointment to take place in Austin, TX. These services allow for mutual screen sharing which will be used during the session. They also allows for video conferencing which can also be used during the session if you have a webcam.
Our preferred channel for sessions is Google Hangouts on Air which allow us to record the session. In order to utilize Google Hangouts on Air for your session, you must have a valid gmail or Google account that you can log into (you have to know your password!), and a microphone on your computer (a webcam is also useful).
If you do not have a valid gmail or Google account, our second choice channel for conducting the session is Skype. To use Skype, you will need a microphone on your computer, a free Skype account, and the free Skype app installed on your computer. f you do not have a Skype account, you can join for free here. You will need to create an account, download the software to your computer [note that if you are on a Windows 8 machine you will need the full version of the application - NOT Skype Touch], log in, provide us your Skype ID, and accept the contact request that Stacey will send to you. Skype sessions are not able to be recorded.
Our third choice for screen sharing is Join.me which requires no account, but you will need to download and activate a small piece of software that will enable you to share your screen with us. Join.me sessions are not able to be recorded.
If you do not have a microphone on your computer, you will need to provide a phone number that Stacey can call you at during the session and Skype or Join.me will be utilized to allow for screen-sharing.
Client is also responsible for having sufficient bandwidth to support a screen-sharing session.
NOTE: Any time spent helping you to set up Google Hangouts, Skype, or Join.me at the beginning of the call will be counted as part of your purchased coaching session. If you would like help installing, configuring, and confirming your Skype connection to us prior to our booked consulting session, you can purchase a Skype setup and test session here with a Harmon Enterprises team member for $25.
When you buy a one-on-one session with Stacey, she commits to having enough time available to serve you. That affects how many other clients she can take on. For this reason, we don't offer refunds.
Cancellations and Rescheduling
Note that time slots are often booked days or weeks in advance. If you reschedule, you are essentially taking two time slots. And, if you cancel, that spot is often not fillable at the last minute. As a result, appointments cannot be rescheduled, and cancellations will not be refunded. If a new time is needed, payment will be required for that second meeting time. So, please be sure you can make your scheduled time slot when booking your appointment (and then use it or loose it!). Note that In the unlikely event that Stacey Harmon needs to cancel a booked appointment, a reschedule opportunity will be provided or a full refund will be given.